Frequently Asked Questions
Welcome to our FAQs page! We’ve put together answers to the most common questions we hear from parents, grandparents, aunts, and uncles who are excited about creating a personalised kids’ T-shirt or sweatshirt. Whether you’re looking for a unique birthday gift, a festive holiday outfit, or just a fun everyday keepsake, we hope this page helps you feel confident and inspired. If you don’t see what you’re looking for here, please reach out to us at hello@embroiderize.com.au.
1. About Embroiderize
What is Embroiderize?
Embroiderize is a Melbourne-based small business specializing in creating personalised kids’ T-shirts and sweatshirts with charming appliqué embroidery. Each garment is made to order using premium, ethically sourced materials and luxury Liberty London fabrics. Our mission is to make the process fun, easy, and irresistibly creative for parents, grandparents, aunts, uncles—anyone looking for a unique gift or keepsake for a child aged 6 months to 6 years.
Who buys these garments?
Our customers are parents, grandparents, and family members who love celebrating kids’ birthdays, holidays, and everyday moments with something extra special. We also see plenty of friends and co-workers gifting these items for baby showers and milestones. In other words, people just like you—who want to create unique, joyful memories—are personalising T-shirts and sweatshirts with Embroiderize every day!
What makes Embroiderize different?
Each piece is lovingly crafted by our founder, Hayley Mitchell, and her small team in Melbourne, Australia. Hayley’s meticulous attention to detail and passion for playful design shine through in every stitch. By supporting Embroiderize, you’re supporting a small, locally owned business.
Do you have a storefront or is it all online?
We’re an online-only business so we can offer our extensive design library and custom options to families everywhere. Our user-friendly online customizer makes it easy to create your perfect kids’ shirt or sweatshirt anytime. We ship across Australia, New Zealand, and 26 other countries—so no matter where you are, Embroiderize is just a click away!
2. Sizing & Fit
What sizes do you offer?
We offer sizes suitable for children aged 6 months to 6 years:
- 6-12m
- 1-2yrs
- 2-3yrs
- 3-4yrs
- 4-5yrs
- 5-6yrs
Please refer to our size guide to feel confident choosing the perfect fit.
How do I choose the right size?
We recommend selecting the size your child currently wears or going up a size if you’re unsure. Please refer to our size guide for specific measurements. Our garments are true to standard Australian sizing, but if you want a more relaxed fit, ordering one size larger is a safe choice (and kids grow so fast!). If you have specific questions, feel free to reach out—customer support is here to help.
Are there options for both boys and girls?
Absolutely! Our designs, color options, and fabrics are great for kids of all genders. You can also choose from a variety of garment colors (from classic white to playful pink, taupe, blue, navy, blush, lavender, mint, oat, sky, and crimson for sweatshirts) to perfectly reflect your child’s style.
Do the garments shrink?
Our T-shirts (100% cotton) and sweatshirts (60% cotton, 40% polyester) are pre-tested to ensure minimal shrinkage when washed according to the care instructions. Always follow the recommended washing guidelines to keep your embroidered garment looking fantastic.
Can I exchange or return if the size is wrong?
Because each item is custom-made just for you, we cannot accept size-based returns unless the garment is faulty or incorrect due to our error. We highly recommend checking our size guide or contacting us with sizing questions before placing your order.
3. Customization & Design
What is appliqué embroidery?
Appliqué is a decorative embroidery technique where fabric pieces (in our case, premium Liberty London fabrics) are stitched onto the garment to create fun, dimensional designs. Our appliqué process is carefully done by hand and machine for a stunning, high-quality finish.
What types of designs do you offer?
We have over 100 delightful designs, including unicorns, ballet shoes, butterflies, trucks, mermaids, Halloween pumpkins, Christmas baubles, and more. From whimsical to classic, there’s something for every child’s interest—perfect for birthdays, special holidays, or everyday wear.
Can I add text, like my child’s name?
Absolutely! You can add up to 20 characters of text in over 10 different fonts and 80+ thread colors. You can also skip text entirely if you just want the design on its own. The beauty of Embroiderize is that you’re in control—make it as personalised (or minimalist) as you like.
Can I choose my own fabric and thread colors?
Yes! Choose from 40+ luxurious Liberty London fabrics and 80+ thread colors to bring your design to life. You’ll be amazed at how different each design can look just by mixing up fabrics and thread colors. It’s all about creating a truly unique piece your child will love.
What if I want a design for a specific theme, like a birthday or Christmas?
Our wide range of designs, fabrics, and thread colors make it easy to create a perfect birthday theme or festive holiday look—think embroidered Christmas trees, Easter bunnies, Halloween pumpkins, or Valentine’s hearts. The possibilities are endless!
4. Ordering & Payment
How do I place an order?
Ordering is simple and fun! Go to our online customizer and choose the garment type, size, color, design, fabric, thread colors, and any text. Hit “Add to Cart” once you’re happy, and follow the checkout steps. You’ll be guided all the way through!
Can I see what my design looks like before purchasing?
Our online customizer provides a real-time mockup of your chosen design, fabric, and thread colors. While colors may vary slightly depending on your screen, it gives you a great preview of your custom creation.
How much do your garments cost?
Our personalised T-shirts are $79 AUD, and sweatshirts are $99 AUD. This includes all customisation options (like text, fabric choices, and thread colors). No hidden fees!
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options depending on your region. You can rest assured your payment information is processed safely.
Can I change my order after it’s placed?
Because we start making your custom garment quickly, changes may not be possible. If you do need a tweak, please email us at hello@embroiderize.com.au as soon as you can—if we haven’t started production, we’ll do our best to accommodate.
5. Shipping & Delivery
Where do you ship, and what are the costs?
We offer:
- Australia: Free express shipping
- New Zealand: Free standard shipping, $10 AUD express shipping
- International (to 26 countries): $20 AUD flat rate. We ship to Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, the UK, and the US.
How long does it take to get my order?
We make every order by hand in 2–5 business days. After that, shipping times vary by region:
- Australia: 1–4 days (express)
- New Zealand: 5–8 business days (standard), 3–5 days (express)
- International: 6–27 business days, depending on destination
Can I track my order?
Absolutely. Once we dispatch your custom garment, you’ll receive a tracking number by email so you can follow your parcel’s journey.
What if my parcel is delayed?
While we do our best to ensure a smooth delivery, occasional delays can happen due to factors beyond our control (such as customs or peak holiday seasons). We appreciate your patience—know that we’re here to help if any issues arise.
Do I have to pay customs or import duties?
If you’re ordering from outside Australia/New Zealand, you may be subject to import duties or taxes imposed by your country. These fees vary, so we recommend checking with your local customs office for details.
6. Returns & Refunds
What is your return policy?
Because our garments are custom-made, we can’t accept returns for change of mind, incorrect size choice, or spelling errors. However, if we’ve made a mistake or your garment arrives faulty, we’ll gladly work with you to make it right. Simply contact us within 14 days of receiving your item.
Can I get a refund if I don’t like how my design turned out?
We provide a real-time preview in the online customizer and encourage you to double-check everything before checking out. If there’s a manufacturing defect or an error on our part, we’ll absolutely fix it or issue a refund—but since every item is made to order, we typically can’t accept returns if you simply change your mind.
What if my item is damaged or I received the wrong order?
We strive for perfection, but in the rare event something goes wrong, please email us at hello@embroiderize.com.au with photos of the issue. We’ll correct the mistake promptly—our goal is to ensure you and your child are delighted with your purchase.
Who covers the shipping costs for returns?
If the return is due to a mistake on our end (faulty item, incorrect personalisation, etc.), we’ll cover the return shipping.
How quickly will I get my refund or replacement?
Once we approve the return and receive the item, refunds or replacements are typically processed within 5–7 business days. You’ll get an email confirming the outcome.
7. Gifting & Special Occasions
Are these good gift ideas for birthdays or holidays?
Yes! Personalised T-shirts and sweatshirts are perfect for birthdays, Christmas, Easter, Halloween, Valentine’s Day, Mother’s Day, Father’s Day—any celebration you can think of. Children love seeing their name and favorite design, making it a keepsake that family and friends will talk about for years.
Can I add a gift message?
Absolutely. During checkout, there’s an option to include a gift note. We’ll write your message on a small card at no extra charge. It’s a sweet way to make your gift even more memorable.
Do you offer gift wrapping?
Each garment comes packaged in its own box, lined with soft tissue paper—ready to gift straight away. The box can be opened before you pass it on, allowing you to peek inside. It’s the perfect mix of presentation and peace of mind!
I’m worried about missing out if I wait. Are designs ever discontinued?
While we regularly refresh our collection, we rarely retire designs without notice. However, we do introduce limited-edition fabrics and seasonal motifs. If you see a fabric or theme you love, we recommend ordering sooner rather than later—don’t let FOMO spoil the fun!
Can I gift a custom design for a friend’s child overseas?
Definitely! We ship to 26 countries beyond Australia and New Zealand, so surprising friends or family abroad is a breeze. Just remember that shipping times vary, so plan ahead if you’re aiming for a specific date.
8. Materials & Sustainability
What materials are used in your garments?
Our T-shirts are 100% cotton, and our sweatshirts are 60% cotton/40% polyester—both are Oeko-Tex® Standard 100 certified (which means no harmful substances). We only use BSCI and Sedex-certified suppliers, ensuring ethical production.
Why Liberty London fabrics?
Liberty London is known for its exquisite prints, quality, and timeless charm. Using these fabrics for appliqué creates a luxury look and feel, as well as a keepsake you’ll cherish for years. They’re also extremely durable and soft, perfect for children’s apparel.
Are your products ethically made?
Yes! We prioritize ethical production and sustainability. Our garments are made in responsible factories that follow Sedex and BSCI standards, and all fabrics and threads are chosen with environmental care. By purchasing Embroiderize products, you’re supporting conscientious, local craftsmanship.
How should I care for my garment?
For best results, turn inside out, machine wash with cool water, and lay flat to dry. The appliqué embroidery is designed to withstand lots of wear—but a little extra love will help keep it looking vibrant.
Why choose Embroiderize over store-bought clothes?
Apart from the fun factor of designing a custom piece, you’re also investing in high-quality materials, supporting sustainable, small-batch production, and receiving a garment made with genuine care. It’s a win for your child, the planet, and our small Aussie business!
Still have questions?
We’d love to help! Email us at hello@embroiderize.com.au, and we’ll get back to you as soon as possible.